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Director of Client Services
Pay Status and Classification: Exempt, Regular full-time. This is an 12-month position. This position is eligible for a hybrid work schedule.
Supervisor: Chief Information Officer
Position Purpose:Manages the Client Services and Learning Environments team, handling both personnel and financial aspects. Leads support for students, faculty, and staff by evaluating technical issues and collaborating with ITS (Information Technology Services) peers to implement effective solutions. Directly oversees Tier 1 and Tier 2 Client Services teams (including ITS Help Desk and Learning Environments), managing training, staffing, and performance assessment. Additionally, responsible for the equipment lifecycle replacement workflow, encompassing standards definition, procurement, setup, and distribution.
Essential Responsibilities and Duties:
- Team Management and Leadership: Recruits, manages, trains, and mentors Client Services and Learning Environments teams. Evaluates team performance and develops and implements processes for improvement. Manages assigned ITS resources for implementation and support.
- Strategic Planning and Developments: Directs projects to analyze and recommend new technologies. Contributes to ITS management team for standards and policies development. Maintains up-to-date knowledge of complex computing environments and emerging technologies.
- Collaboration and Communication: Fosters knowledge-sharing and open communication within ITS groups. Communicates and collaborates with students, faculty, and staff, for technology solutions. Represents the college in conferences, seminars, and professional organizations related to user support and technology use. Provides oversight for training and user education programs.
- Equipment Procurement and Vendor Relations: Strategically plans and executes procurement for A/V, computer hardware, and peripherals, ensuring efficient acquisitions. Maintains vendor relationships, negotiating favorable terms and service agreements within budget constraints. Collaborates with stakeholders to identify needs, assess technology, and provide informed purchasing recommendations. Manages inventory, optimizing stock to support client services efficiently. Oversees evaluation of new products aligning with department goals and user needs.
- Event Support and Logistics: Works with the Assistant Director of Learning Environments to ensure responsive and high quality support for electronic classrooms and events being held on the Union College campus, including Zoom webinars. Provides oversight of work with departments to configure/install audio visual (AV) equipment needed in conference rooms or labs.
Qualifications:
- Bachelor's degree required, preferably in Computer Science, Management Information Systems or Business Administration, and a minimum of 5 years of successful management experience in a service-oriented technology environment, and/or a combination of relevant education, training, certifications, and/or work experience. Master’s degree preferred.
- Proficient in Windows and Apple client hardware and operating systems.
- Proven experience implementing performance metrics for operational analysis and decision-making purposes.
- Strong leadership abilities with a focus on coaching and mentoring.
- Demonstrated experience with IT service management, including overseeing a help desk ticketing system; experience with TeamDynamix preferred.
- Excellent interpersonal and communication skills adaptable to diverse student, faculty, and staff clientele.
- Proven ability in strategic planning and organizational skills; experience in project management is a plus.
- Track record of success in a collaborative, team-oriented work environment.
- The ability to foster and enhance a thriving, culturally diverse, and inclusive learning community, while promoting a sense of belonging among students, alumni, faculty, and staff colleagues.
- The ability to foster and enhance a thriving, culturally diverse, and inclusive learning community, while promoting a sense of belonging among students, alumni, faculty, and staff colleagues.
Preferred Qualifications:
- Certifications from Help Desk Institute (HDI), such as HDI Support Center Team Lead or HDI Support Center Director, along with knowledge of the ITIL framework.
- Comprehensive understanding of the computing environment within academic settings.
We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.
Note: All new hires of Union College are subject to a thorough education, work experience, and criminal history background check.
Compensation
The annual salary range this position is $95,000.00 - $110,000.00. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.
We offer exceptional benefits including:
- Generous Vacation, Sick and Personal Time
- Winter Recess Break in Addition to Paid Holidays
- Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
- Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
- Employee Scholarships toward Certifications, Seminars, Training and Professional Development
- Pre and Post Tax participation in a 403(b) Retirement Plan
- Salary Continuation Program in the event of Disability
- Tuition Assistance Program for Employee, Spouse and/or Dependents
Accommodations
If you require an accommodation throughout the interview process, please don't hesitate to contact our Human Resources department at hr@union.edu or 518-388-6108. We are committed to ensuring that all candidates have equal access to opportunities and can participate in a fair and inclusive hiring process.
Diversity at Union College
Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social and cultural opportunities to facilitate the integrated academic, social and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.
Union College
Officially chartered in 1795, Union College is the fifth oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem solving requires breadth across humanities, arts, social sciences, science, and engineering.
- Full Time
- Immediately
- Schenectady, NY 12308
- 4/24/24
Work Days: Monday - Friday
Shift Start/End Time: 9 a.m. - 3 p.m. with flexibility
Hours Per Week: Up to 30
Weeks Per Year: 8 - 10
Temporary Summer Assistant - Advancement Information Services
Pay Status and Classification: Non-exempt, Temporary. This is a summer position (8-10 weeks) and Union College students are encouraged to apply. This position is an onsite position and not eligible for a hybrid work schedule.
Supervisor: Assistant Director of Advancement Information Services
Position Purpose: Provides support to the Advancement Information Services team by assisting with data entry, web searches, project support and various administrative tasks. Provides flexible support as assigned.
Essential Responsibilities and Duties:
- Locator Services: Conducts web searches to locate and update alumni information including addresses, phone numbers, employment details and graduate school information. Researches updates on corporate partners.
- Database Entry: Updates the database with the latest information from the locator service and other campus departments.
- Project Support: Utilizes Excel and Google Sheets to manage projects efficiently. Creates pivot tables as necessary to analyze and present data effectively. Performs other duties as assigned.
Qualifications:
- Excellent communication and interpersonal skills and ability to work independently in a fast-paced environment.
- Strong organizational skills to manage multiple projects.
- Proficient computer skills and ability to use and learn new software quickly.
- Ability to collaborate effectively in a team atmosphere.
- The ability to foster and support a thriving, diverse, inclusive, and culturally vibrant community.
We are committed to recruiting diverse and excellent faculty and staff colleagues, and we recognize that successful candidates may come from a range of backgrounds. We know some job candidates may believe they need to meet every qualification listed in the position description, in particular the preferred qualifications. We encourage you to apply, even if you do not meet every one of the listed preferred qualifications.
Note: All new hires of Union College are subject to a thorough education, work experience, and criminal history background check.
Compensation
The rate for this position is $16.00 per hour. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.
Accommodations
If you require an accommodation throughout the interview process, please don't hesitate to contact our Human Resources department at hr@union.edu or 518-388-6108. We are committed to ensuring that all candidates have equal access to opportunities and can participate in a fair and inclusive hiring process.
Diversity at Union College
Union College is an equal-opportunity employer and is strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social, and cultural opportunities to facilitate the integrated academic, social, and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin, and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities who request such accommodations.
Non-Discrimination Policy
Union College will not discriminate in the recruitment or selection of faculty and employees, or in any other area of employment, on the basis of age, sex, race, national origin, religion, religious belief, disability, sexual orientation, gender identity or expression, and veteran status. In this regard, opportunities for advancement will be made available without bias. The College is also subject to state and federal laws and supports efforts to attract and retain fully qualified women and other minority group members for faculty and other positions. Union College will comply with the letter and intent of all State and Federal laws and applicable orders pursuant to Equal Employment Opportunity and Affirmative Action.
Union College
Officially chartered in 1795, Union College is the fifth-oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem-solving requires breadth across humanities, arts, social sciences, science, and engineering.
- Part Time, Temporary
- Immediately
- Schenectady, NY 12308
- 4/23/24
Who we are | Why Rensselaer? Our dynamic global community of changemakers includes some of the world’s leading researchers, students, alumni, and faculty who ask the important questions and devise the scientific and technological innovations that make the world a better place for all of humanity. Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer is home to five schools, 32 research centers, three makerspaces, an observatory, and one of the world’s fastest supercomputers. Rensselaer faculty and alumni include more than 145 National Academy members, six members of the National Inventors Hall of Fame, six National Medal of Technology winners, five National Medal of Science winners, three astronauts, and a Nobel Prize winner in Physics. With nearly 200 years of experience advancing scientific and technological knowledge, Rensselaer remains focused on addressing global challenges with a spirit of ingenuity and collaboration. To learn more, please visit www.rpi.edu. Are you ready to change the world? Apply now! |
Job Summary | Endowed Constellation Faculty in Future Chips at Rensselaer Polytechnic Institute We are especially interested in candidates who have a demonstrated ability to perform high impact research in semiconductor technology to address the next generation challenges in computing. Areas of focus are rooted in fundamental science and engineering that drive advances in microelectronics, such as heterogeneous integration, advanced logic, advanced packaging, and power electronics. Physics of materials is also important to making these advances and is, therefore, an area of interest. The ideal candidates are expected to develop an internationally recognized, externally funded, scientific program in chip technology for the future of computing. The Future Chips Constellation will be a key stakeholder in the Center for Materials, Devices, and Integrated Systems (cMDIS) which houses the Microscale and Nanoscale Cleanroom and the Nanoscale Characterization Core. Successful candidates will have duties that include teaching graduate and undergraduate courses, developing and maintaining robust programs of research and scholarship, and service to their department and to Rensselaer. We seek highly collaborative applicants with strong technical vision and a focus on emerging 21st century technologies and challenges. |
Application instructions
| Follow the on-screen prompts to create a brief online profile and contact information for six (6) references. Please be ready to upload the following required documents.
If you need assistance with the online application process, please contact careers@rpi.edu |
Starting Salary/Rate | Expected hiring range: $130000 - $230000 Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting. |
Total Compensation and Benefits Information | Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Rensselaer is recognized locally and nationally for the depth and breadth of its compensation and benefits program. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit this link: https://hr.rpi.edu/benefits |
Job Posted Date | Applications will be accepted until the position is filled. Candidates who apply by May 15, 2023, will receive first consideration. |
Culture of Safety at Rensselaer | Rensselaer is committed to providing a safe and healthy living, learning, and working environment for its faculty, staff, and students. we strongly recommend that faculty, staff and students obtain a COVID-19 vaccination and remain current with available boosters. |
We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities. Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer. |
- Full Time
- Immediately
- Troy, NY
- 4/16/24
Who we are | Why Rensselaer? Our dynamic global community of changemakers includes some of the world’s leading researchers, students, alumni, and faculty who ask the important questions and devise the scientific and technological innovations that make the world a better place for all of humanity. Nestled on a beautiful 275-acre campus in upstate NY, Rensselaer is home to five schools, 32 research centers, three makerspaces, an observatory, and one of the world’s fastest supercomputers. The Industrial and Systems Engineering Department (ISE, http://www.ise.rpi.edu) offers degrees at the bachelor’s, master’s, and doctoral levels. ISE has a rich history of addressing important societal challenges since 1933. The ISE Department has been highly interdisciplinary, with faculty employing methods from optimization, mathematics, statistics, cognitive science, machine learning, and artificial intelligence to model, analyze, and solve complex decision-making problems in highly networked natural and social systems, with applications to critical infrastructure, homeland security, on-demand supply chains, and team performance. This work has been supported by numerous federal, state, and foundation awards. The ISE curricula draw directly on cutting-edge research results and pedagogical innovations, and benefit from ongoing collaborations with other Rensselaer departments, most recently in the department’s new institute-wide minor in Data Science and Engineering. In 2022, the ISE department graduated 29 bachelors and 8 graduate (Masters + PhD) students and has growing enrollments. ISE alumni are leading organizations in health care, finance, manufacturing, logistics, entertainment, defense, transportation, and consulting. Rensselaer faculty and alumni include more than 145 National Academy members, six members of the National Inventors Hall of Fame, six National Medal of Technology winners, five National Medal of Science winners, three astronauts, and a Nobel Prize winner in Physics. With nearly 200 years of experience advancing scientific and technological knowledge, Rensselaer remains focused on addressing global challenges with a spirit of ingenuity and collaboration. To learn more, please visit www.rpi.edu. Are you ready to change the world? Apply now! |
Job Summary | The Department of Industrial and Systems Engineering (ISE) at RENSSELAER POLYTECHNIC INSTITUTE in Troy, NY, is amid a planned multi-year renewal of its faculty and mission. As part of this renewal, we seek applications for the Frank and Lillian Gilbreth Endowed Chaired and Tenured Full Professorship in Industrial and Systems Engineering at Rensselaer. Building on the department’s impressive history and tradition, we seek faculty who are uncovering knowledge and creating solutions to important societal problems, collaborating across disciplines, and integrating their innovations into classrooms. We value applicants who are interested in the success of their students, their department, and their field, and whose research, teaching, and service complement and enhance one another. These faculty will push the Industrial and Systems Engineering discipline forward and will make it more diverse and inclusive. Candidates must possess an earned Ph.D. or foreign degree equivalent in a discipline related to Industrial or Systems Engineering. The successful candidate is expected to have an outstanding record of scholarship, educational leadership, and a commitment to diversity and inclusion, as well as national and international visibility. The successful candidate is expected to develop and maintain an internationally recognized, interdisciplinary program with research and scholarship supported by external grants, to actively contribute to the core graduate and undergraduate teaching mission of ISE and the School, and engage in department, institute, and professional service activities. The position is open to any area of research within the Industrial and Systems Engineering discipline. Applicants leading cross-cutting research are especially encouraged to apply, as are those whose work is helping to redefine the boundaries of the field of Industrial and Systems Engineering. |
Minimum Knowledge, Skills, and Abilities | Skilled at communications in all settings, including one on one, advisory, teaching, presenting, writing, and electronic. Proficient in current electronic devices and personal computing technology |
Starting Salary/Rate | Expected hiring range: $130,000 - $225,000 Pay transparency disclosure: The selected candidate’s salary will be determined based on factors that include the available budget, internal equity, and the final candidate’s qualifications, experience, education and other job-related credentials. This hiring range is provided as Rensselaer’s good faith estimate of the expected hiring range at the time of posting. |
Application instructions | Follow the on-screen prompts to create a brief online profile with contact information for three (3) professional references. Please be ready to upload the following:
If you need assistance with the online application process, please contact careers@rpi.edu. |
Job Posted Date | Applications will be reviewed immediately, and the search will continue, on a rolling basis, until the position is filled with the potential to start as early as Spring 2024. |
Culture of Safety at Rensselaer | Rensselaer is committed to providing a safe and healthy living, learning, and working environment for its faculty, staff and students. As such, we strongly recommend that faculty, staff and students obtain a COVID-19 vaccination and remain current with available boosters to protect themselves, as well as to protect vulnerable members of the community. |
Total Compensation and Benefits Information | Rensselaer’s Total Compensation Program is designed to provide stable pay growth, a comprehensive and affordable benefits package, and a comprehensive and affordable retiree medical and prescription plan. Rensselaer is recognized locally and nationally for the depth and breadth of its compensation and benefits program. Our goal is to provide you and your family with a comprehensive health and welfare program as an umbrella of financial security and protection during your employment. For more information, please visit Benefits | Human Resources (rpi.edu). |
We welcome candidates who will bring diverse cultural, ethnic, national and international perspectives to Rensselaer’s work and campus communities. Rensselaer Polytechnic Institute is an Affirmative Action/Equal Opportunity, Race/Gender/Veterans/Disability Employer. |
- Full Time
- Immediately
- Troy, NY
- 4/16/24
Application Programmer Analyst
Pay Status and Classification: Exempt, Regular Full Time. This position is eligible for a hybrid work schedule.
Supervisor: Director of Enterprise Applications
Position Purpose: Reporting to the Director of Enterprise Applications, this position provides software technology support for all enterprise applications at Union College. This involves working with internal and external stakeholders to obtain and analyze business requirements, design, develop, configure and test solutions. Additionally, this role will provide on-going operational support of end user service requests and incidents.
Essential Responsibilities and Duties:
- Operational Support: Provides operational support for numerous Enterprise Applications including our Finance/Human Resource ERP, Student Information System, Reporting and Integration platforms. Responds to Help Desk tickets in a timely manner by resolving or routing as necessary. Works with functional and technical subject matter experts to troubleshoot and resolve issues. Performs routine system and security administration maintenance activities including patching, upgrades, etc. Maintains process, procedure and system documentation.
- Project Support: Develops understanding of affected business processes. Contributes to planning, analyzing, developing and supporting new solutions.
- Collaboration and Innovation: Provides input on the continuous improvement of services (e.g. integrations, reporting, etc.). Works and partners with all members of the ITS department and campus stakeholders.
Qualifications:
- Bachelor’s degree in Computer Science or related field with 1-3 years related experience. Combination of relevant education, training, certifications, and/or work experience will be taken into consideration.
- Knowledge of Enterprise Resource Planning solutions (e.g. Workday) and Student Information Systems (e.g. Ellucian Colleague).
- Experience with various database structures (i.e. flat-file, relational, object oriented).
- Knowledge of business intelligence and analytics concepts and tools (i.e.ad-hoc query, reporting, analytics).
- Knowledge of data and/or application integration concepts and tools (e.g. REST, SOAP, JSON).
- Experience with scripting languages like SQL, Python, PowerShell, etc.
- Knowledge of cybersecurity concepts (e.g. application security permissions).
- Able to learn new and support new technology including administration and applicable programming languages.
- Able to work in a team environment and as an individual contributor.
- Exceptional verbal, written, analytical and organizational skills as well as attention to detail.
- Able to foster and enhance a thriving, culturally diverse, and inclusive learning community, while promoting a sense of belonging among students, alumni, faculty, and staff colleagues.
- Able to proactively identify and pursue relevant learning and professional development opportunities and apply new knowledge, insights, and skills to enhance results.
We know some job seekers may not apply for career opportunities unless they meet every qualification in the position description including the preferred qualifications. We are most interested in hiring the best staff and faculty colleagues, and recognize that a successful candidate may come from a less traditional career path. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications.
Note: All new hires of Union College are subject to a thorough education, work experience, and criminal history background check.
Compensation
The annual salary for this position is $55,715.00. Except for roles with a set rate of pay, the wage/salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The stated hiring rate/range represents the College’s good faith and reasonable estimate of the rate/range of possible compensation at the time of posting.
We offer exceptional benefits including:
- Generous Vacation, Sick and Personal Time
- Winter Recess Break in Addition to Paid Holidays
- Healthcare, Dental, and Vision Insurance (Flexible Spending and Dependent Care Accounts)
- Free On-Campus Fitness Facility Access and Discounts for On-Campus Wellness Programs
- Employee Scholarships toward Certifications, Seminars, Training and Professional Development
- Pre and Post Tax participation in a 403(b) Retirement Plan
- Salary Continuation Program in the event of Disability
- Tuition Assistance Program for Employee, Spouse and/or Dependents
Accommodations
If you require an accommodation throughout the interview process, please don't hesitate to contact our Human Resources department at hr@union.edu or 518-388-6108. We are committed to ensuring that all candidates have equal access to opportunities and can participate in a fair and inclusive hiring process.
Diversity at Union College
Union College is an equal opportunity employer and strongly committed to student and workforce diversity. Increasing diversity on campus is a critical priority for Union, one that is integral to our mission of preparing students for a globally interconnected world. Union provides a blend of intellectual, social and cultural opportunities to facilitate the integrated academic, social and personal development of a diverse community. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Union College is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.
Union College
Officially chartered in 1795, Union College is the fifth oldest liberal arts college in the country. Located in the Capital District of New York State, Union is a highly selective residential and undergraduate college, home to 2,200 students and 220 faculty, and offering 44 majors. Union was the first liberal arts college to rethink the traditional liberal arts education and adopt an engineering curriculum. That pioneering approach continues today with an education that encourages students to work beyond the limits of disciplinary boundaries, allowing them to think globally and lead innovatively in a world where problem solving requires breadth across humanities, arts, social sciences, science, and engineering.
- Full Time
- Immediately
- Schenectady, NY 12308
- 4/4/24